SAP ARIBA • PROCUREMENT TECHNOLOGY

Kah Guan Ong

Enterprise Application Support Professional

SAP Ariba with 8+ years of experience supporting enterprise procurement and sourcing solutions.

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About Me

I specialize in functional and technical support for SAP Ariba solutions, including sourcing, contracts, supplier lifecycle management, procurement workflows, and supplier enablement.

My work includes enterprise troubleshooting, escalated issue resolution, customer training, documentation, and collaboration with cross-functional technical teams.

Experience

Solution Support Engineer

SAP

2018 – Present
  • Provide functional and technical support for enterprise SAP Ariba environments.
  • Troubleshoot sourcing, contract, procurement workflow, supplier enablement, and application issues.
  • Investigate technical issues using tools including SQL and Splunk.
  • Collaborate with engineering and cross-functional teams on escalated customer incidents.
  • Create technical documentation and deliver customer and employee training.

Procurement Operations Specialist

SAP

2017 – 2018
  • Provided application and functional support for SAP Ariba.
  • Managed support tickets, escalation, and resolution.
  • Assisted with documentation, training, release readiness, and service audits.

Technical Skills

SAP Ariba

Business Network
Sourcing
Contracts
SLP

Technical

SQL / MySQL
Splunk
HTML
JavaScript
PHP

Languages

Mandarin Chinese
Cantonese
English
Malay

Projects

Capstone Project

My Computer Information Systems capstone project.

PHP • MySQL • HTML • CSS • COBOL

View Project →

Technical Troubleshooting Lab

Demonstration environment for log analysis and enterprise application troubleshooting.

Splunk • SQL • Linux • Cisco Networking

Education

Bachelor of Science — Computer Information Systems

PennWest California

Contact

Email Me